Item cancellations before they are shipped out from our warehouse are allowed. In this case, a refund will be made to the buyer and the order will be cancelled. We ship orders as soon as possible. After the product is shipped there are no refunds. Returns are not accepted, all of our on-sale items are final and not eligible for return. The reason we don’t allow returns or refunds is in the not-so-rare case of someone buying a mask, wearing it to an event or party and then wanting to return it. Thanks for understanding!
Custom order are made specifically for a person and it is not possible for us to re-sell it. Therefore, custom orders are Non-Refundable. However, if there is any issue with the custom order, we can try our best to resolve the issue.
All returns will be credited to the original form of payment.